Patients’ FAQ

Answers to Common Questions

How did the health center begin and what services are provided?

Click the About Us link to read about our history and the many services we provide.

What is Patient-centered health care?

The MLK Health Center & Pharmacy practices patient-centered care to improve patients’ clinical outcomes and satisfaction rates by improving the quality of the provider-patient relationship, while at the same time decreasing the utilization of diagnostic testing, prescriptions, hospitalizations, and referrals.

Patient-centered care replaces the traditional provider-centered system with one that revolves around the patient. Patients know best how well their health care providers are meeting their needs and it is often the patient’s perception of his or her health care delivery that can drive positive outcomes. This method of care relies upon effective communication, empathy, and a feeling of partnership between the provider and patient to improve health outcomes and satisfaction, to lesson patient symptoms, and to reduce unnecessary costs. Patient-centered providers are able to help their patients become more active in the management of their diseases.

The MLK Health Center & Pharmacy strives to give patients what they want and need from their providers!  A Personal Relationship, Better Communication, and Empathy.  It is a low-tech humanistic approach to medicine that strengthens the fundamental bond between the patient and provider.

What will my experience at the clinic be like?

The MLK Health Center & Pharmacy strives to give each patient an individualized and positive experience during their scheduled appointment. During a typical clinic appointment a patient will receive a one-on-one visit with a health care provider, diagnostic laboratory testing and pharmacy services.

Please note: The center relies on the generosity of volunteer providers and donated supplies therefore some services and referral requests are limited.

How do I become a patient?

The MLK Health Center & Pharmacy does not accept patients who have private insurance, Medicaid or Medicare. Each patient must complete an eligibility screening appointment prior to becoming an enrolled patient. Certain financial, medical and household documentation is required to access eligibility for clinic & pharmacy services. To schedule an eligibility screening appointment and/or for more information about required documentation please call 318-227-2912 ext. 3 or 4.

Please note: Eligibility screening is completed every 6 months to maintain current enrollment status.

What is my responsibility as a clinic patient?

The MLK Health Center & Pharmacy is primary health care center & pharmacy. If you are a clinic patient you are required to keep your eligibility status current and attend at least 4 clinic appointments annually. Patients are required to bring their medications and/or new presciptions to their clinic visit. Failure to attend regularly scheduled clinic appointments will jeopardize your enrollment and will result in suspension of all services. For questions about clinic services please call 318-227-2912 ext. 7 for more information.​

Please note: Each clinic visit includes a visit with the health care provider, necessary laboratory services, health education & prescription assistance, therefore the visit can take up to 3 hours. You are required to remain for the entire scheduled visit.

What is my responsibility as a pharmacy patient?

The MLK Health Center & Pharmacy is also a community pharmacy. If you are a pharmacy patient you are required to keep your eligibility status current and attend all pharmacy pickup appointments. Pharmacy patients are required to have current written prescriptions on file in the MLK pharmacy to receive medications. Patients are required to bring new prescriptions and/or changes to prescriptions to the MLK pharmacy as soon as possible. Failure to attend regularly scheduled pharmacy appointments will jeopardize your enrollment and will result in suspension of all services.  For questions about pharmacy services please call 318-227-2912 ext. 2 for more information.​

Please note: The MLK pharmacy does not guarantee all medications will be available and does not dispense narcotics (i.e. pain medications, etc) of any kind.

When are clinics offered?

All MLK Health Center & Pharmacy visits are by appointment only. Specific clinic times vary, but typically fall on Tuesdays, Thursdays and Saturdays. Please call 318-227-2912 ext. 3 or 4 for more information.

How can I talk to someone to see if I am eligible for clinic and/or pharmacy services?

Please call 318-227-2912 ext. 3 to schedule an eligibility appointment for clinic and/or pharmacy services.

Do I have to be an enrolled patient to come to the women’s clinic?

No, patients who only require their annual well women examination and/or mammogram are not required to attend a screening eligibility appointment. Please call 318-227-2912 ext. 5 or 6 for more information about the Women’s Health Program (for Spanish, please press 6).

Please note: To be eligible for a primary care clinic visit and/or pharmacy services, all eligibility screening must be completed and current.

What if my question has not been answered?

For all other questions about services, enrollment, and scheduling appointments please call 318-227-2912 ext. 3 or 4 for information or use the form to Contact Us.